Terms and Conditions for Derma Cosmedic

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Set out below are the business terms in which Derma Cosmedic provides a service to its clients.

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at Derma Cosmedic

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1. Appointments

• All doctors, nurses and therapists at Derma Cosmedic are trained and approved in accordance with the company’s treatment protocols and therefore Derma Cosmedic does not guarantee continued treatment with a named nurse or therapist.

• Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:

  • Face treatments: All make-up removed prior to treatment

  • Laser hair removal or laser tattoo removal: area shaved 24 hours prior to treatment and free of hair. Hair must not be waxed or plucked prior to laser hair removal.

• Derma Cosmedic will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Derma Cosmedic will be rebooked as soon as convenient for our client.

• If you are unable to attend your appointment, please contact us at least 48 hours prior to your appointment. Any cancellation within 48 hours of your appointment will result in the loss of the treatment from your value pack or your deposit being redeemed.

• If you do not attend your appointment, this will result in the loss of your deposit or your treatment being redeemed.

• Late arrival to your appointment may result in a reduction in your treatment or forfeit of the appointment.

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2. Deposits

• To secure an appointment with Derma Cosmedic a refundable deposit is required.

• For a consultation or treatment appointment with a doctor, a deposit of £50 will be charged to your debit or credit card at the time of booking, to secure the appointment. Your deposit will then be redeemed against the value of the treatment or consultation fee. Injectable consultations are free of charge and the deposit fully refundable.

• For a consultation or single treatment appointment with a nurse or therapist, a fully refundable deposit of £30 will be charged to your credit or debit card at the time of booking in order to secure the appointment. Your deposit will be refunded or redeemed against treatment after your consultation.

• Deposits which remain unclaimed within twelve months will be redeemed

• No deposit is required when booking a treatment from a pre-paid course.

• Please note: Acne consultations with a nurse or practitioner will incur a charge of £30, however this is redeemable against the cost of treatment or products.

• For the terms of deposit refunds, please refer to the cancellation policy set out in point 3.

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3. Cancellation Policy

Our cancellation policy is in place to ensure that we are able to maximise our appointment availability. This ensures that we are able to offer a cancelled appointment time to a client who needs it.

Should you need to cancel or reschedule we kindly ask that you call us at least 48 hours before your appointment. Any cancellation within 48 hours will result in your deposit or treatment being redeemed.

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Single Treatments

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We take a fully refundable deposit of £30/£50 when booking a single treatment. The deposit can be redeemed against treatment fees. Should you need to cancel or reschedule your appointment, we kindly ask that you call us no less than 48 hours- notice prior to your appointment. Please be aware of our business opening hours when calling to reschedule or cancel, to ensure you give us the correct notice period. Any cancellation within 48 hours will result in your deposit being redeemed.

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Pre-paid value pack or course of treatment

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No deposit is required when booking a treatment from a pre-paid course of treatment. Should you need to cancel or reschedule your appointment, we kindly ask that you call us no less than 48 hours-notice prior to your appointment. Please be aware of our business opening hours when calling to reschedule or cancel, to ensure you give us the correct notice period. Any cancellation within 48 hours will result in your deposit being redeemed.

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4. Pricing and payments

• Pricing: Consultation and treatment prices may vary by clinic and doctor, especially during promotional periods. Please refer to pricing on the website or in clinic.

• Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 6 weeks.

• Card payments: We ask that you make payment via card or contactless payment where possible.

• 3% finance: we also offer 3% finance to help you spread the cost of treatment. Please speak to your doctor or practitioner for more details.

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5. Courses of treatment

• Payments: All treatments purchased as a course or package must be paid for in full, prior to the first treatment.

• Package or course expiry: All treatments from a course (except tattoo removal) must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically redeemed and a new package will need to be purchased.

• Tattoo removal package or course expiry: treatments must be taken within 24 months of the date of purchase; any treatments left unused after 24 months will be automatically redeemed.

• Package refunds: Value packs or courses of treatment are only refundable for medical reasons. Any refund agreed between the client and Derma Cosmedic is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.

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6. Suitability for treatment

• We will always assess whether treatment is suitable for you, prior to any treatment being carried out.

• It is the client’s responsibility to ensure that they provide Derma Cosmedic with relevant medical history and medication details prior to each treatment.

• We cannot treat any clients who are under 18, pregnant or breast-feeding.

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7. Liability

• Derma Cosmedic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

• Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.

• For your safety and that of others we ask that you read and adhere to the Safety Charter, in order for your treatment to be carried out.

• It is the client’s responsibility to ensure that they provide Derma Cosmedic with all relevant medical history and medication details prior to each treatment. Derma Cosmedic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Derma Cosmedic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Derma Cosmedic Medi liability for death or any personal injury resulting from Derma Cosmedic negligence.

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8. Your right to complain

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• Derma Cosmedic endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Derma Cosmedic you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint,Derma Cosmedic will be pleased to help and will support you through the process

• The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.

• Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager and their Regional Manager.

• If your complaint is treatment-related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. Derma Cosmedic aims to give you a full written response within 20 working days, or where this is not possible, an explanation as to the cause of the delay.

• Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Regional Director. If the complaint is of clinical nature this will be the Head of Medical Standards. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.